Evaluation of Universitas Indonesia Library Website Using UX Questionnaire and Usability Testing


  • Aditia Aditia Universitas Indonesia
  • Rahmi Rahmi Universitas Indonesia
  • Mamlahatun Buduroh Universitas Indonesia




library website , academic library, user experience questionnaire (ueq), usability testing, user interface


A good user experience supports libraries in providing search and delivery services that meet user expectations and needs. This study evaluates the user experience of the Universitas Indonesia Library (UI) website by employing the User Experience Questionnaire (UEQ) and usability testing to ascertain how well it meets user expectations and needs. Utilizing a mixed-methods approach, it gathers quantitative data from 287 respondents via UEQ and qualitative insights from usability testing involving 5 participants. The findings from the UEQ indicate generally positive user experiences across most dimensions, with the exception of Novelty, which falls below the average benchmark in terms of Attractiveness, Clarity, and Novelty. Despite the positive feedback in several areas, the overall user experience of the UI Library website is deemed inadequate, highlighting a significant need for enhancements in user experience design. The paper elaborates on design recommendations derived from both UEQ results and usability testing observations. These recommendations are intended to guide improvements in the website’s interface and functionality, ensuring it more effectively serves its academic audience. Further analysis of these recommendations is suggested to verify their appropriateness and potential impact on the user experience.


Association of Research Libraries. (n.d.). LibQUAL+®. Retrieved May 11, 2022, from https://www.libqual.org/about/faq_survey

Becker, D. A., & Yannotta, L. (2013). Modeling a library website redesign process: Developing a user-centered website through usability testing. Information Technology and Libraries, 32(1), 6–22. https://doi.org/10.6017/ital.v32i1.2311

Brooke, J. (2013). SUS: A Retrospective. Journal of Usability Studies, 8(2), 29–40.

Chow, S., Bridges, M., & Commander, P. (2014). The website design and usability of US academic and public libraries: Findings from a nationwide study. Reference and User Services Quarterly, 53(3), 253–265. https://doi.org/10.5860/rusq.53n3.253

Creswell, J. W. (2017). Research design: Qualitative, quantitative, and mixed methods approaches.

Damayanti, Wijoyo, S. H., & Rusydi, A. N. (2020). Evaluasi usability dan perbaikan desain antarmuka pengguna aplikasi mobile library Perpustakaan Kota Malang menggunakan metode usability testing. Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer, 4(9), 3185–3192.

Guay, S., Rudin, L., & Reynolds, S. (2019). Testing, testing: a usability case study at University of Toronto Scarborough Library. Library Management, 40(1–2), 88–97. https://doi.org/10.1108/LM-10-2017-0107

International Standard Organization. (2019). ISO 9241-210:2019.

Kangko, D. D., Kusuma, W. A., & Muljono, P. (2017). Usability testing pada antarmuka katalog daring SLiMS 8.0 Akasia di Perpustakaan BNPB. Jurnal Pustakawan Indonesia, 16(2), 20–28. Retrieved from http://forum.slims.web.id/viewtopic.php?f=

Kushendriawan, M. A., Santoso, H. B., Putra, P. O. H., & Martin. (2021). evaluating user experience of a mobile health application ‘Halodoc’ using user experience questionnaire and usability testing. Jurnal Sistem Informasi, 17(1), 58–71. https://doi.org/10.21609/jsi.v17i1.1063

MacDonald, C. M. (2015). User experience librarians: User advocates, user researchers, usability evaluators, or all of the above?. Proceedings of the Association for Information Science and Technology, 52(1), 1–10. https://doi.org/10.1002/pra2.2015.145052010055

Maricar, M. A., Pramana, D., & Putri, D. R. (2021). Evaluasi penggunaan SLiMS pada e-library dengan menggunakan User Experience Question (EUQ). Jurnal Teknologi Informasi dan Ilmu Komputer, 8(2), 319. https://doi.org/10.25126/jtiik.2021824443

Massis, B. (2018). The user experience (UX) in libraries. Information and Learning Science, 119(3–4), 241–244. https://doi.org/10.1108/ILS-12-2017-0132

Moran, K. (2019, December 1). Usability testing 101. Nielsen Norman Group. Retrieved May 11, 2022, from https://www.nngroup.com/articles/usability-testing-101/

Nuriman, M. L., & Mayesti, N. (2020). Evaluasi ketergunaan website Perpustakaan Universitas Indonesia menggunakan system usability scale. Baca: Jurnal Dokumentasi Dan Informasi, 41(2), 253. https://doi.org/10.14203/j.baca.v41i2.622

Riche, & Marpaung, S. H. (2021). Evaluasi pengalaman pengguna dengan menggunakan User Experience Questionnaire perpustakaan digital. Jurnal Media Informatika Budidarma, 5(4), 1345–1352. https://doi.org/10.30865/mib.v5i4.3270

Santoso, H. B., Schrepp, M., Isal, R. Y. K., Utomo, A. Y., & Priyogi, B. (2016). Measuring user experience of the student-centered e-learning environment. Journal of Educators Online, 13(1), 1–79.

Schrepp, M., Hinderks, A., & Thomaschewski, J. (2014). Applying the user experience questionnaire (UEQ) in different evaluation scenarios. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 8517 LNCS (PART 1), 383–392. https://doi.org/10.1007/978-3-319-07668-3_37

Swanson, T. A., Hayes, Ti., Kolan, J., Hand, K., & Miller, S. (2017). Guiding choices: implementing a library website usability study. Reference Services Review, 45(3), 359–367. https://doi.org/10.1108/RSR-11-2016-0080




How to Cite

Aditia, A., Rahmi, R., & Buduroh, M. . (2024). Evaluation of Universitas Indonesia Library Website Using UX Questionnaire and Usability Testing. Media Pustakawan, 31(1), 1–14. https://doi.org/10.37014/medpus.v31i1.4987