PERSEPSI PENGGUNA TERHADAP LAYANAN PERPUSTAKAAN IPB
Abstract
Whether each organization is good or not depends on its service. In carrying out management and service activities, libraries and librarians must continue to improve the type and quality of their services. The Ministry of State Apparatus Empowerment and Bureaucratic Reform introduced new types of library services contained in the Minister of State Apparatus and Bureaucratic Reform Regulation Number 55 of 2022, including: research consultation services, collaborative research services, information literacy services and scientific field mapping services. Utilization of library services influences user perceptions of library services. This research uses descriptive qualitative methods. A descriptive qualitative format is used to interpret library services to library users. Research data collection was carried out by means of observation and interviews. Sample selection used purposive sampling technique and determination of sample size used snowball sampling technique. The results of this research describe user perceptions of new library services at the IPB Library. As many as 78% of informants were not aware of the new library services. All informants said they really needed the new library services. There needs to be commitment from the institution and readiness of librarians to support service activities in the library.References
Bungin, B. (2007). Penelitian kualitatif: Komunikasi, ekonomi, kebijakan publik, dan ilmu sosial lainnya (Cet Ke-4). Kencana.
Collier Kuhlthau, C. (1994). Students and the Information Search Process: Zones of Intervention for Librarians. In I. P. Godden (Ed.), Advances in Librarianship (Vol. 18, pp. 57–72). Emerald Group Publishing Limited. https://doi.org/10.1108/S0065-2830(1994)0000018004
Fortson, M. (n.d.). I’m No Expert: A New Librarian Becomes a Subject Specialist. American Library Association, 40(3).
Karliza, D., Haviz, M., & Afrina, C. (2022). Persepsi Pemustaka Terhadap Layanan Perpustakaan Iain Batusangkar. Jurnal Ilmu Perpustakaan (JIPER), 3(2). https://doi.org/10.31764/jiper.v3i2.6813
Kristin, V. E. (2023). Identifikasi Peran Subject Specialist pada Perpustakaan Perguruan Tinggi: Sebuah Systematic Literature Review. ANUVA, 7(2), 313–324.
Morissan, M. (2014). Periklanan: Komunikasi Pemasaran Terpadu (Edisi Pertama). Kencana Prenada Media Group.
Nashihuddin, W. (2021). Kesiapan Pustakawan dalam Kolaborasi Penelitian di Lembaga Penelitian dan Pengembangan Kemenristek/BRIN. Lentera Pustaka: Jurnal Kajian Ilmu Perpustakaan, Informasi dan Kearsipan, 7(2), 199–216. https://doi.org/10.14710/lenpust.v7i2.39506
Nasution, S. (1988). Metode penelitian naturalistik kualitatif (1st ed.). Tarsito.
Rahayu, L., Anggraeni K., R., Sumiati, O., Makariam, L., & Permatasari. (2018). Layanan Perpustakaan (Edisi Kesatu). Universitas Terbuka.
Robbins, S. P., & Coulter, M. K. (2009). Management (10th ed). Pearson Prentice Hall.
Rodin, R. (2015). Urgensi Kualitas Pelayanan Perpustakaan Perguruan Tinggi. Jurnal Kajian Informasi dan Perpustakaan, 3(1), 101. https://doi.org/10.24198/jkip.v3i1.10274
Setiadi, N. J. (2013). Perilaku konsumen: Perspektif kontemporer pada motif, tujuan, dan keinginan konsumen (Edisi Revisi). Kencana Prenada Media Group.
Sugiyono, S. (2010). Memahami Penelitian Kualitatif. Alfabeta.
Sukandarrumidi, S. (2012). Metodologi Penelitian. UGM Press.
Wijaya, D. P. (2020). Persepsi Pemustaka Terhadap Layanan Perpustakaan Pusat Penelitian Geoteknologi. Jurnal Perpustakaan Pertanian, 28(2), 73. https://doi.org/10.21082/jpp.v28n2.2019.p73-80
Downloads
Published
Issue
Section
License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
- This statement is the author's commitment to respect copyright, both in terms of citing other people's work and the utilization of journal content. Where necessary, author may send the Manuscript Authenticity Statement and/or the Transfer Copyright Statement that "the work is the original idea of author and has never been sent to another publisher and published in other publication".
- The publication right of the journal is the journal manager property within author's knowledge, and the moral right of publication is the author property.
- The formal legal aspects of journal publication utilizing refer to the Creative Commons Attribution-ShareAlike 4.0 (CC BY-SA) license [see also open access policy].
