SIMAMORA, A. Dasar-dasar Pelayanan Instansi Pemerintah Menuju Pelayanan Prima (Service Excellence). Media Pustakawan, [S. l.], v. 21, n. 3 & 4, p. 27–33, 2020. DOI: 10.37014/medpus.v21i3 & 4.794. Disponível em: https://ejournal.perpusnas.go.id/mp/article/view/794. Acesso em: 29 apr. 2024.